Solution

Please complete the Contact Form, providing as much detailed information as possible.

Your mobile phone number

The mobile phone network and the country you live in

The manufacturer and model of your handset (e.g. Motorola V3x)

The ordering method (Text, Landline, Credit Card or Bango)

The approximate date / time you placed your order

The type of item ordered (Real Tone, Polyphonic, Java Game, Wallpaper, etc)

The description for the item ordered (e.g. ‘Eminem – Stan’)

The exact nature of your query, detailing any errors (if any)

On receipt of this information, we will be able to investigate your enquiry.
Alternatively please call 0844 249 5060 Mon – Friday 10am – 6pm.